Last Updated: November 27, 2025
1. Introduction and Corporate Information
Welcome to the website of The Artistic Edge Agency (accessible at https://andradasaftescu.com). These Terms of Service („Terms”) govern your access to and use of our website and our professional business strategy, marketing and creative services.
The Artistic Edge Agency operates under the legal entity S.C. HEARTWARMING S.R.L. („The Agency,” „We,” „Us”), incorporated under Romanian law.
Legal Information:
- Company Name: S.C. HEARTWARMING S.R.L.
- Founder/Owner: Săftescu Andrada
- Trade Registry No: J32/276/14.02.2022
- Fiscal Code (CUI): 45632015
- Headquarters: Aleea Călărașilor, Cartier Hipodrom I, nr. 1, sc. A, et. 8, ap. 33, Sibiu, Romania.
By accessing this site or engaging our Agency for services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
2. Services and Scope
Heartwarming SRL provides professional marketing strategy, branding, creative consulting, and implementation services based on the proprietary „Artistic Edge” System.
2.1. Website Content: The content provided on this website is for general informational purposes regarding our agency’s capabilities and marketing philosophy.
2.2. Agency Services: Specific deliverables, timelines, and fees for client projects will be outlined in a separate Service Agreement or Statement of Work (SOW) signed by both parties. In the event of a conflict between these Terms and a specific signed Service Agreement, the terms of the Service Agreement shall prevail.
3. Intellectual Property
3.1. Our Intellectual Property: The website design, text, graphics, logos, video content, and the „Artistic Edge” System with methodology and framework are the exclusive property of Săftescu Andrada and Heartwarming SRL. They are protected by copyright and intellectual property laws. You may not reproduce, distribute, or exploit our internal methodologies for your own business gain without express written consent.
3.2. Client Intellectual Property: We respect the intellectual property of our clients. Any materials (logos, data, access credentials) you provide to us for the purpose of the project remain your sole property.
3.3. Work Product Ownership: Unless otherwise agreed in a specific contract, ownership of the final creative work (e.g., the specific strategy document, logo, or copy created for you) is transferred to the Client only upon full payment of all outstanding fees. Heartwarming SRL retains the right to display the work in our agency portfolio for self-promotion purposes.
4. User Obligations
By using this site or our services, you agree to:
- Provide true, accurate, current, and complete information when contacting us or making a payment.
- Not use this website or our services for any illegal purposes.
- Not attempt to harm the integrity or operation of the site (e.g., via hacking or viruses).
5. Payment and Billing
5.1. Payment Processing: We use Stripe to securely process credit card and online payments. By making a payment, you agree to Stripe’s terms of service and affirm that the payment details provided are accurate. We do not store your full credit card information on our servers.
5.2. Invoicing: Valid fiscal invoices are issued by S.C. HEARTWARMING S.R.L. for all services rendered.
6. Cancellation and Refund Policy
6.1. Services are Non-Refundable: Due to the custom nature of creative and strategic work, Heartwarming SRL does not offer refunds for services once work has commenced. By hiring the Agency, you acknowledge that you are paying for time, expertise, and intellectual property generation, which cannot be „returned.”
6.2. Deposits and Retainers: Any deposit or retainer fee paid to secure the Agency’s services or schedule is non-refundable. This fee compensates the Agency for reserving time and turning away other potential work.
6.3. Project Cancellation: If the Client wishes to cancel a project before completion:
- The Client must notify the Agency in writing.
- The Client is responsible for payment of all work completed and expenses incurred up to the date of cancellation.
- If the deposit covers the work done, no refund of the balance is issued. If work done exceeds the deposit amount, an invoice for the difference will be issued, payable immediately.
7. Limitation of Liability and Disclaimers
7.1. „Best Effort” Obligation (Obligation of Means): Heartwarming SRL commits to implementing all reasonable means and professional expertise to fulfill the services requested by the Client. However, we are bound by an „obligation of means” (best effort) and not an „obligation of result.” We cannot guarantee specific financial results (e.g., specific revenue increase, viral growth, or exact ROI) from our marketing strategies, as these depend on market conditions beyond our control.
7.2. Informational Use Only: Heartwarming SRL are not responsible for decisions taken by the user based solely on the informational content of this website. The content is provided „as is” without warranties of completeness or accuracy.
7.3. Technical Interruptions: Access to the website may be temporarily interrupted for maintenance, updates, or technical issues. Heartwarming SRL is not responsible for any damages or inconvenience caused by such interruptions.
7.4. External Links: Our website may contain links to third-party websites. Heartwarming SRL has no control over these external sites and assumes no liability for their content, accuracy, or privacy practices. Accessing third-party links is done at your own risk.
7.5. Liability Cap: To the fullest extent permitted by law, Heartwarming SRL shall not be liable for any indirect, incidental, or consequential damages (including loss of data, profit, or business reputation) arising from the use of our website or services.
8. Privacy and Data Protection
We process personal data (Name, Email, Phone, Billing Details) in strict accordance with GDPR regulations. We collect this data solely to communicate with you, issue invoices, and deliver agreed services. We do not sell your data to third parties.
For full details on how we handle your data, please review our [Privacy Policy link].
9. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Romania.
9.1. Amicable Resolution: In the event of a dispute, we encourage you to contact us first to resolve the issue amicably.
9.2. Jurisdiction: Any legal disputes that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts in Sibiu, Romania.
10. Contact Information
For any questions regarding these Terms, please contact us:
- Email: contact@andradasaftescu.com
- Phone: +40 744 187 961
- Mail: SIBIU, Aleea Călărașilor, Cartier Hipodrom I, nr. 1, sc. A et. 8, ap. 33, 550344
Andrada Săftescu - Artist and Strategist 